Administrative Care Coordination/Ombudsman Unit (ACCU)

Services

The Administrative Care Coordination/Ombudsman Unit (ACCU) program provides assistance to HealthChoice members with the following:

• Understanding their HealthChoice benefits and how to access services
• Explaining how to choose a Managed Care Organization (MCO) that best fits their individual and or family needs
• Assisting with locating primary care physicians, prenatal providers, pediatricians and or dentists
• Linking to transportation, health care and or other community resources
• Acting as an advocate to fully address health care needs
• Assisting with the coordination of complex medical issues
• Helping to resolve HealthChoice complaints
• Explaining how to renew Medicaid benefits through Maryland Health Connections
• Clarifying the MCO annual renewal process
• Reviewing the appeal and grievance rights under HealthChoice

How Much Does It Cost?

• No cost

Client Eligibility

• Medicaid eligible

Special Requirements

• 
  None 

Hours of Operation

• Monday through Friday 8:30am until 5:00pm
   

Contact Prince George's County ACCU

• (301)856-9550